1. About otdset.com

-The company is based in Stockholm. The company's postal address is Hammarvägen 45.

-If you wish to contact us, please send an email to otdsetstoresweden@gmail.com with your inquiry and your contact details, and we will get back to you shortly.

2. Ordering

-Once you have completed your order, an order confirmation will be sent to your email address. The confirmation will contain all the details about the products, prices, billing, and delivery address.
-If there is any error in the order confirmation, you should immediately contact us via email at otdsetstoresweden@gmail.com

3. Delivery

- Our standard delivery times are 2-5 business days domestic shipping, or 1-2 weeks foreign shipping. Please note that orders placed on weekends will be shipped at the earliest on the following Monday.

-If there are any delays in delivery (without us informing you of a longer delivery time), you should contact us on Instagram @otdset

4. Prices

-All prices in the store are stated in SEK and include 25% VAT.
-We reserve the right to change prices due to supplier price changes, misprints in the price list, and inaccuracies in prices due to incorrect information and reserve the right to adjust the price accordingly.

5. Right of Withdrawal

-When purchasing goods on the website, you, as a customer, have a statutory 14-day right of withdrawal from the moment you receive an ordered item.
-The valid right of withdrawal starts from the moment you pick up your package.

5.1 Exercising Your Right of Withdrawal and Return

-You must notify us of your withdrawal. The notification should be sent to us at otdsetstoresweden@gmail.com as soon as possible. Your message should clearly state your name, address, email address, order number, and which products the return applies to.

-You should return the products to us immediately and no later than within the statutory 14 days after the withdrawal notification. You must email us and include the ordernumber in the message. You will then receive a confirmation from us before you can return the item. You must use the same mailing adress, name, last name and postaladress when you returning your package as on your original order. 

-You are responsible for the return shipping, delivery, and condition of the products upon return, so the products should be sent well packaged and in their original packaging (unopened).

-Regarding the refund amount, we reserve the right to deduct an amount corresponding to the depreciation compared to the original value of the product in case of used, damaged products, and packaging costs.

5.2 Exceptions to the Right of Withdrawal

-Products that have been sealed due to health or hygiene reasons, and where the seal has been broken by you.

-Packages not collected from a postal agent. You must therefore collect your package to return it. Unclaimed packages automatically returned to us are not covered by the right of withdrawal and are considered as an unvalid return. The customer is charged for the cost of the order in full.

6. Complaints and Claims

-We inspect all products before they are sent to you. If the product is still damaged or incorrectly shipped upon arrival, we undertake, in accordance with applicable consumer protection legislation, to remedy the defect. We will compensate.

-You must always contact us for approval before returning a defective item.

-Complaints should be made immediately after the defect has been discovered.

6.1 How to Proceed with a Complaint

-Any faults and defects should always be reported to otdsetstoresweden@gmail.com, stating your name, address, email address, order number, and a description of the fault.

-If we fail to remedy the defect or deliver a similar product, we will compensate you for the defective product in accordance with applicable consumer protection legislation.

-We reserve the right to reject a complaint if it turns out that the product is not defective in accordance with applicable consumer protection legislation. In cases of complaints, we follow guidelines from the General Complaints Board, see arn.se.

7. Limitation of Liability

-We accept no liability for indirect damages that may arise due to the product.

-We do not accept any responsibility for delays/errors due to circumstances beyond the company's control. These circumstances may include labor disputes, fire, war, government decisions, reduced or failed deliveries from suppliers, among others.

-Furthermore, we do not accept any responsibility for any changes to products/product characteristics made by the respective supplier and other factors beyond our control.

8. Product Information

-We reserve the right to correct any errors on this website and to sell out products. We do not guarantee that the images accurately depict the products' exact appearance, as slight color variations may occur depending on the screen, photo quality, and resolution. We always strive to present the products as accurately as possible.

9. Information about Cookies

-According to the law on electronic information, visitors to a website for privacy purposes should be informed that cookies are used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to save on your computer to provide access to various functions. It is possible to configure your browser to automatically deny cookies. More information can be found in the Privacy Policy.

10. Personal Data

-By shopping at otdset.com, you accept our privacy policy and our processing of your personal data. We care about your personal integrity and do not collect more information than necessary to process your order. We never sell or disclose your information to third parties without legal grounds.

-Otdset is responsible for the processing of personal data that you provide to us as a customer. Your personal data is processed by us to manage your order and, in cases where you have requested newsletters or promotional offers, to customize marketing to your individual needs.

-Below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).

10.1 What is Personal Data?

-Personal data is any information that can directly or indirectly be related to a physical person.

10.2 What Data Do We Store?

-To process your order and respond to inquiries related to your order (customer service), we store your first and last name, address, phone number, email address, IP address, and purchase history.
-Your data is stored as long as we have a legal basis to process your data, such as to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.

10.3 Legal Basis

-In connection with a purchase, your personal data is processed to fulfill the agreement with you.
-Marketing, campaigns, and similar communications are sent with your consent.

10.4 Shared Data and Purpose

10.4.1 Payment Provider

-When making a purchase, information is shared with our payment provider. The information stored includes first name, last name, address, email address, and phone number. If you choose to pay by invoice, your social security number is also stored with the payment provider. The information is stored to complete the purchase and to protect the parties against fraud.

-The payment providers (payment services) we use are: Shopify payments.

10.4.2 Shipping Company

-To deliver your orders and fulfill our agreement, we must share specific information with the shipping company. The information shared with the shipping company includes first name, last name, and address details for delivery. Email address and/or mobile number may also be shared with the shipping company for notification purposes.
-The shipping companies we collaborate with are: Postnord.

10.4.3 Newsletter

-If you have chosen to subscribe to our newsletter, your first name, last name, and email address are shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.

-We use Mailchimp for newsletter distribution.

10.5 Right to Access

-You have the right to receive an extract of all information about you stored by us. The extract is provided electronically in a readable format.

10.6 Right to Rectification

-You have the right to request that we update incorrect information or supplement information that is incomplete.

10.7 Right to Erasure

-You can request the deletion of data concerning you at any time. There are few exceptions to the right to erasure, such as if it needs to be retained to comply with a legal obligation (e.g., under the Accounting Act).

10.8 Data Protection Officer

- Hijab Kompaniet is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.

10.9 How We Protect Your Personal Data

-We use industry standards such as SSL/TLS and one-way hash algorithms to store, process, and communicate sensitive information such as personal data and passwords securely.
-We use a platform operated by shopify.com.

11. Changes to the General Terms

-We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The amended terms are considered accepted in connection with an order or visit to the website.

12. Dispute Resolution and Choice of Law

-In the event that a dispute cannot be resolved amicably with the company's customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.se. For residents of an EU country other than Sweden, complaints can be lodged online via the EU Commission's platform for online dispute resolution, see http://ec.europa.eu/consumers/odr.
-In case of a dispute, we adhere to decisions from ARN or equivalent dispute resolution bodies.
-Disputes regarding the interpretation or application of these general terms shall be interpreted in accordance with Swedish law.